Privacy Policy

1. Introduction

This Privacy Policy explains how Raqmiat Tech (“we,” “our,” “us”) collects, uses, discloses, and safeguards your Personal Data when you visit our website (raqmiat.com.in) or use Zoho One services provided through our platform. By accessing or using our services, you consent to the practices described below.

2. Information We Collect

2.1 Personal Data

Data you provide directly when you:

• Register for an account or request a demo (e.g., name, email address, phone number, company name).
• Contact support or fill out forms (e.g., support inquiries, feedback, billing details).

2.2 Usage Data

Automatically collected when you use our website or platform, including:

• IP address, browser type and version, device identifiers.
• Pages visited, time spent on each page, click paths, referrer URLs.

2.3 Cookies & Tracking Technologies

We use cookies, web beacons, local storage, and similar technologies to:

• Enable core website functionality.
• Remember your preferences, language, and login state.
• Measure and analyze traffic and usage patterns.

3. How We Use Your Information

• To Provide Services: Account setup, authentication, billing, and support.
• Communication: Send transactional emails, updates, security alerts, and promotional offers (you may opt out).
• Analytics & Improvement: Understand usage trends, diagnose issues, and enhance features.
• Compliance & Safety: Detect and prevent fraud, abuse, or other harmful behavior.

4. Legal Basis for Processing (GDPR)

If you are in the EEA, we rely on:

• Consent: For marketing communications and non-essential cookies.
• Contract: To perform our agreement with you (e.g., account provisioning).
• Legal Obligation: To comply with applicable laws (e.g., tax records).
• Legitimate Interests: For analytics, security, and business improvement, balanced against your rights.

5. Data Retention

We retain your Personal Data only as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with our legal obligations (typically 5–7 years for financial records).
• Resolve disputes and enforce our agreements.

6. Disclosure of Your Information

6.1 Service Providers

We may share data with third-party vendors who help with:

• Hosting, payment processing, email delivery, analytics, and customer support.

6.2 Legal Requirements

We may disclose Personal Data if required to:

• Comply with a legal obligation, court order, or government request.
• Protect our rights, property, or safety of users or the public.

7. Cookies and Your Choices

You can manage or disable cookies in your browser settings. Note that disabling essential cookies may impair site functionality. For marketing cookies, you can opt out via our cookie banner or by adjusting your preferences at any time.

8. International Data Transfers

We operate globally and may transfer your data to servers or service providers located outside your country. Whenever we do, we ensure appropriate safeguards, such as standard contractual clauses, to protect your information.

9. Security of Your Information

We implement industry-standard measures—TLS encryption, firewalls, access controls, and regular security audits—to protect against unauthorized access, alteration, or destruction of data.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, rectify, or delete your Personal Data.
• Restrict or object to processing.
• Receive a copy of your data in a portable format.
• Lodge a complaint with a supervisory authority (e.g., data protection agency).

To exercise these rights, contact us at admin@raqmiattech.com.

11. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect or maintain Personal Data from minors. If you believe we have, please contact us to have it removed.

12. Changes to This Privacy Policy

We may revise this policy periodically. When we do, we will update the “Last Updated” date at the top and notify you if changes are material. Continued use after the update constitutes acceptance of the new terms.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out:

• Email: admin@raqmiattech.com
• Phone: +966 56 900 1734
• Address: King Abdulaziz Road, AlArid, Riyadh, Saudi Arabia